Lufthansa CarPool powered by Hertz 24/7 offers you cars and vans at the airports in Frankfurt, Munich,Hamburg, Cologne and Berlin, which you can rent at any time. This means users of Lufthansa CarPool powered by Hertz 24/7 can book their vehicles online, via iOS or Android App or at the booking terminals. You can also book a car by phone, however a service charge will apply. Bookings are possible from three hours upwards. The cars are available all day long and therefore guarantee an unlimited mobility.

With LH CarPool powered by Hertz 24/7 you can book vehicles for the time you actually need it - from three hours up to days or weeks. You only pay for the actual use. Vehicle insurance and congestion charges are included in the price (Long-term rentals from 28 days are also available on request: langzeitlhcarpool@hertz.com).

Register online, send us copies of your driving licence, passport and credential (e.g. Company ID). Once we approve your enrolment, use the Hertz 24/7 app for iOS and Android to reserve and to unlock/lock a vehicle. When reserving a car by phone an additional fee applies.

We have Lufthansa CarPool vehicles available at the airports in Frankfurt, Munich, Hamburg, Cologne, Bremen and Berlin. Please note that special conditions apply for LH CarPool Cologne & Berlin (see point 18b of the special conditions of the Lufthansa CarPool of the general terms and conditions).

You will find more location details here

If you have any questions you can contact our Customer Service Centre by email at lhcarpool@hertz.com or use the contact form on our website. You will find all contact numbers in the Driver's Guide in the vehicle. Of course you can also write to us at Lufthansa CarPool powered by Hertz 24/7, Hertz Autovermietung GmbH, Gottlieb-Dunkel-Str. 43-44, 12099 Berlin or call during the opening hours +49 (0) 69 380 988 99.

The pickup and the return of the vehicle is possible in every location day and night. In case of accidents, breakdowns and emergencies you can call the 24h-Service +49 (0) 800 801 4 801 for the local collective.

To rent a car, log in on our website, our iOS or Android app with your username and password and select your preferred vehicle and rental length. If you do not have access to the Internet, you can use the booking terminals in the FOC's for free. For a service fee you may also book your vehicle via phone at +49 (0) 69 38 09 88 99 (see point 17 of the special conditions of the general terms and conditions).

Child seats and snow chains are provided at our Lufthansa CarPool offices Frankfurt, Hamburg & Munich. Please contact our customer service center by email at lhcarpool@hertz.com at least 24 hours before your rental starts. The rates for supplementary equipment are listed in our terms and conditions (see point 17 of the special conditions of the Lufthansa CarPool of the general terms and conditions).

You will be charged the accumulated hourly rate up to the effective day rate of the vehicle category rented. The rate includes 350 free kilometres per day, regardless of the actual rental length per day. A charge of €0.19 applies for any additional kilometre driven.

All users will be asked for their payment method details. You will pay hourly. You will be charged the accumulated hourly rate up to the effective day rate of the vehicle category rented. The rate includes 350 free kilometres per day, regardless of the actual rental length per day. A charge of €0.19 applies for any additional kilometre driven.

After returning the car, you will receive an invoice via email. We will debit your account for the amount stated. The LH CarPool rental will be debited without additional fees by PayPal or credit card.

Payment by debit card is not possible.

Members, who are called up from standby in Frankfurt can return their cars not refulled in the crew garage. When dropped off at the standby parking lot, there is a form which has to be filled in and put in the CarPool Mailbox. You can find the form at the crew mailboxes and at the CarPool Station in Frankfurt. Members who are called up from standby as a crew member in Munich return the car at the usual CarPool location. If you drop off the car at the standby parking lots in Munich, there is a form which has to be filled in at the CarPool Counter. You don’t need to refill the vehicle. The user only needs to pay for the used gasoline but not the additional fee. Also, rental costs will be charged as of actual instead of booked return time.

Yes, as an employee of Deutsche Lufthansa AG your friends and relatives are able to benefit from our 'Family & Friends' special. Send us an email to lhcarpool@hertz.com with name and date of birth of two persons who would like to use LH CarPool. They may then register themselves online and receive their very own Hertz token. Please note that the terms of use for 'Family & Friends' apply.

Basically no. However when violating the terms of use or when the loss, damage or theft was caused wilfully or trough gross negligence, the insurance coverage will expire (see point 12 of the special conditions of the general terms and conditions).

Yes, one way trips between two CarPool locations are allowed. You only need to indicate the one way trip when you are reserving a car. This service is included and the same rates as for round trips apply, so no additional fees will be charged. Please note that One-way rentals are only possible subject to availability (see point 18b of the special conditions of the general terms and conditions). You find a step-by-step instruction here.

Lufthansa CarPool powered by Hertz 24/7 offers you cars at the airports in Frankfurt, Munich, Hamburg, Cologne, Bremen and Berlin, which you can rent at any time. This means users of Lufthansa CarPool powered by Hertz 24/7 can book their vehicles online, via iOS or Android App or at the booking terminals. You can also book a car by phone, however a service charge will apply. Bookings are possible from three hours upwards. The cars are available all day long and therefore guarantee an unlimited mobility.

With LH CarPool powered by Hertz 24/7 you can book vehicles for the time you actually need it - from three hours up to days or weeks. You only pay for the actual use. Vehicle insurance and congestion charges are included in the price (Long-term rentals from 28 days are also available on request: langzeitlhcarpool@hertz.com).

Register online, send us copies of your driving licence, passport and credential (e.g. Company ID). Once we approve your enrolment, use the Hertz 24/7 app for iOS and Android to reserve and to unlock/lock a vehicle. When reserving a vehicle by phone an additional fee applies.

To use our service with Lufthansa CarPool powered by Hertz 24/7, you must be at least 19 years old and in possession of a valid driving licence for at least one year.

When you register you will be asked for your postal address and if different, the billing address. The billing address should be your employer's address, so that we are able to charge them for business related trips. To use our carpool vehicles, you must be an employee of a Lufthansa group organization or an entitled third party. Also we need copies of your driving licence (front and back), Passport and credential (e.g. Company ID). If the information entered upon enrolment is not correct, you will be excluded from the services of Lufthansa CarPool powered by Hertz 24/7. There will be a regular check of the employee ID cards. Please provide us with your mobile phone number and email address so that we can send your reservation details to you.

For users of the 'Family & Friends' offer, the registration process will be slightly different. You will find more information on the website.

For the invoice please enter your payment method details (PayPal / Credit Card). Of course your data will be treated carefully.

Once we have approved and authenticated your driving licence and credential (e.g. Company ID) we will send you a confirmation by email.

There is no limit to the duration of your registration. We do regularly check your company ID to make sure that you still belong to the group of persons entitled to use the Lufthansa CarPool. However you can cancel your account anytime.

Just log-in to the website and update your details in 'My Account'. Alternatively, contact the Customer Service Centre by mail lhcarpool@hertz.com or call +49 (0) 69 380 988 99. 

Just contact the Customer Service Centre +49 (0) 69 380 988 99 and they will update your details on our system. You will also need to let us know if you gain or lose any penalty points on your licence.

If you wish to recieve updates and special offers via SMS, mail or email please select the relevant button in the registration process. Otherwise you won't recieve any information accept those that are related to your registration or booking process. Alternatively, you can also update your account preferences using 'My Account' on the website.

The Hertz 24/7 app for iOS and Android is your key to the Lufthansa CarPool. Log in once and the following functions are available to you:

• Reserve your vehicle in seconds
• Open and close the vehicle with the app
• Lengthen / shorten active rentals
• Keep your customer profile up2date
• Reservation History

There is more information here.

As soon as your vehicle is ready for you, the vehicle's license plate number will be displayed in the app. Go to the vehicle and tap the key button in the app to open the vehicle. To lock the vehicle, tap the key button again.

You can download the Hertz 24/7 app free of charge from the Android Store and iOS App Store.

We have selected a great range of cars for city traffic. The cars vary in size, emission levels and performance, so you can pick the one that suits your needs best. You can find more information on our website under the heading 'vehicles'.

Our fleet is looked after by a team of dedicated professionals who follow the same high standards we apply to all Hertz cars. Besides normal maintenance, we also carry out a weekly 19-point quality check.

Smoking in the vehicles is not permitted. Contravention will be charged with an additional fee (see point 17 of the special conditions of the general terms and conditions).

We do not allow any pets in our vehicles, except for guide dogs. Contravention will be charged with an additional fee (see point 17 of the special conditions of the general terms and conditions).

Yes. The Hertz 24/7 insurance policy covers all registered users in our vehicles. However, the vehicle can only be unlocked using the Hertz token linked to the user who made the original booking.

To rent a car, log in on our website, our iOS or Android app with your username and password and select your preferred vehicle and rental length. If you do not have access to the Internet, you can use the booking terminals in the FOC's for free. For a service fee you may also book your vehicle via phone at +49 (0) 69 38 09 88 99 (see point 17 of the special conditions of the general terms and conditions).

You can reserve a vehicle up to six months in advance.

Yes, one way trips between two CarPool locations are allowed. You only need to indicate the one way trip when you are reserving a car. This service is included and the same rates as for round trips apply, so no additional fees will be charged. Please note that one way trips are subject to availability (see point 18b of the special conditions of the general terms and conditions). You find a step-by-step instruction here.

At the CarPool locations we offer a variety of vehicles. If there is no vehicle available in your preferred car group, please choose another category to check the availability of other vehicles. Alternatively, please contact our Customer Service Centre +49 (0) 69 380 988 99.

The number of reservations per member is unlimited.

Child seats and snow chains are provided at our Lufthansa CarPool offices Frankfurt, Hamburg & Munich. Please contact our customer service center by email at lhcarpool@hertz.com at least 24 hours before your rental starts. The rates for supplementary equipment are listed in our terms and conditions (see point 17 of the special conditions of the Lufthansa CarPool of the general terms and conditions).

We will send you the confirmation of the reservation by mail, and if desired to your mobile phone. Make sure you check the reservation details, as they will include the car's location and other important information.

As an employee of the Lufthansa Group with a valid BTM business travel number select your business method of payment for the booking. Under the item “vehicle usage” please select “business” and insert the BTM number (13 digits, without blank spaces) of your request in the field “travel request number”.

It is possible to extend the reservation until one hour before your reservation ends. You can do that via the on-board screen, online, via app or through our Customer Service Centre. An extension of the reservation depends on the availability. 

You can cancel your reservation for free up to the starting point of your booking. In case of later cancellations we will charge the full price of your reservation, up to a maximum of three hours though.

If you have any questions you can contact our Customer Service Centre by email at lhcarpool@hertz.com or use the contact form on our website. You will find all contact numbers in the Driver's Guide in the vehicle. Of course you can also write to us at Lufthansa CarPool powered by Hertz 24/7, Hertz Autovermietung GmbH, Gottlieb-Dunkel-Str. 43-44, 12099 Berlin or call during the opening hours +49 (0) 69 380 988 99.

You will need the Hertz 24/7 app installed on your phone and your driving licence.

All current information and details about our locations can be found here.

No problem! Simply use the free Hertz 24/7 app to rent your vehicle. In the future, Hertz 24/7 will be mandatory for renting a vehicle.

You will receive precise information on the vehicle location shortly before the start of the rental in the app and/or by e-mail or SMS message together with the vehicle details such as model and license plate number. In addition, screens are available at the CarPool locations in Frankfurt and Munich, on which the exact location of the car you have booked is indicated (identifiable by the license plate number). More information about our locations can be found here.

We ask all our users to return the car on time or to inform us in case they want to extend their reservation. Therefore we hope that this situation does not occur. If you however can not find the car, please contact the Customer Service Centre +49 (0) 69 380 988 99 and they will find you an alternative vehicle.

Please contact our Customer Service Centre +49 (0) 69 380 988 99, if the car does not have a full tank when you start your reservation.

Do not worry. Contact the Customer Service Centre +49 (0) 69 380 988 99, we will be able to help you.

Please contact the Customer Service Centre +49 (0) 69 380 988 99.

We hope that all our users will leave the vehicles they use clean and tidy. Please let us know if your vehicle is not clean when you start your reservation.

Your vehicle can be picked up by you at any time within three hours. After three hours the vehicle will be released for other rentals. However, you will still be charged for the original booking period you specified (max. three hours), if you do not inform us about the changes.

If you find anything in the vehicle that is not your own or you forgot any of your  belongings in the car, just get in touch with the Customer Service Centre +49 (0) 69 380 988 99 and they will sort everything out for you.

You can find more information on the rental process in the Lufthansa CarPool Driver‘s Guide. You will find the guide in the glove compartment of your Lufthansa CarPool vehicle or you can download the PDF document here.

The pickup and the return of the vehicle is possible in every location day and night, also beyond the opening hours. In case of accidents, breakdowns and emergencies you can call the 24h-Service +49 (0) 800 80 14 801 for the local collective.

To open, tap the key icon in the Hertz 24/7 app. Please make sure that you are not more than 5m away from the vehicle. The doors will open automatically.

When returning the vehicle, lock the vehicle in the same way.

During the rental, please only use the ignition key to open and close the vehicle.

Make sure that the key remains in the vehicle when you return it.

After you have opened the vehicle with the Hertz 24/7 app, you will find the vehicle key in the vehicle.

When renting, we ask you to answer several questions in the app or on the on-board computer. Only after answering the immobilizer is deactivated.

If the vehicle still cannot be started, simply contact the Customer Service Center on +49 (0) 69 380 988 99. The problem will then either be resolved over the phone or an alternative car will be arranged for you.

Sure, of course! All our cars support Apple CarPlay and Android Auto. To do this, simply connect your mobile phone to the car using a USB cable. Pay attention to any prompts on the smartphone and vehicle screen.

Simply call our Break Down Service +49 (0) 800 80 14 801. Our Break Down Service is available 24-hours a day and one of many advantages for you. Let us know about the problem you have and we will take care of everything else.

In case of an accident, you are obliged to call the police. Please also call our Break Down Service +49 (0) 800 80 14 801.

Moreover, you are obligated to inform the Customer Service Center about any damage immediately. Upon return of the vehicle you are obligated to fill in the Accident Report Form (available in the car’s glove box or at the LH CarPool return area) and submit it to the Lufthansa CarPool staff or to the designated mail box in the return area.

No, we have got the congestion charge covered for you.

Please make sure that the following points are met when you return the vehicle before you end the reservation via the Hertz 24/7 app or the on-board computer and lock the vehicle from the outside with the Hertz 24/7 app:

• All windows and doors are closed
• Headlights are off
• The key is not in the ignition switch
• The vehicle has a full tank of fuel
• There is no new damage to the vehicle.

If the battery discharges after the end of the reservation due to headlights being left on or ignition keys left in the ignition, we will charge additional fees (see point 17 of the special conditions of the general terms and conditions).

If there is new damage to the vehicle, you are obliged to inform the Customer Service Center about the damage immediately by telephone. When you return the vehicle to the Lufthansa CarPool station, you are obliged to fill out an accident report (this can be found in the glove compartment of the rental vehicle or in the return areas of the Lufthansa CarPool locations) and either hand it to a service employee or put it in the mailbox provided for this purpose in the return area.

Please park the car at the same location where you picked it up before. In case of a one way trip, please park the vehicle at the designated parking spots at the drop off location.

In this case please Contact the Customer Service Centre +49 (0) 69 380 988 99.

Members, who are called up from standby in Frankfurt can return their cars not refulled in the crew garage. When dropped off at the standby parking lot, there is a form which has to be filled in and put in the CarPool Mailbox. You can find the form at the crew mailboxes and at the CarPool Station in Frankfurt. Members who are called up from standby as a crew member in Munich return the car at the usual CarPool location. If you drop off the car at the standby parking lots in Munich, there is a form which has to be filled in at the CarPool Counter. You don’t need to refill the vehicle. The user only needs to pay for the used gasoline but not the additional fee. Also, rental costs will be charged as of actual instead of booked return time.

No. Please return the vehicle in the same condition you found it. We will only charge an extra fee if the vehicle is returned in an excessively dirty condition (see point 17 of the special conditions of the general terms and conditions).

Of course you can. If you return your vehicle early, please end the rental as usual using
the in-car screen pad. You will only be charged the hourly rate for the actual rental length predicating on the hourly rate max. daily rate. If you return your vehicle in the standby area of the crew parking at BG2 in Frankfurt or in Munich, please fill out the standby return form. You can find more information regarding standby return near the crew post boxes in Frankfurt or at the LH CarPool office.

It is important to return the vehicle on time. If you think you are going to be late, you can extend the reservation until one hour before your reservation ends. You can do that via the on-board screen, online, via app or through our Customer Service Centre, as long as there is no reservation following your booking. In case of delayed return without previous extension we calculate the actual rental period and an additional fee (see point 17 of the special conditions of the general terms and conditions). Please note, that returning the car on time is in the interest of the following users and therefore has to be ensured.

Yes, insurance is included (see point 12 of the special conditions of the general terms and conditions).

The insurance covers full costs for any vehicle damages.

If the vehicle is used in compliance with the terms and conditions, you are insured through your compulsory third party insurance. This means that in case of an accident you are protected against damages of other vehicles, property damage and bodily injury.

However when violating the terms of use or when the loss, damage or theft was caused wilfully or trough gross negligence, the insurance coverage will expire.

Basically no. However when violating the terms of use or when the loss, damage or theft was caused wilfully or trough gross negligence, the insurance coverage will expire (see point 12 of the special conditions of the general terms and conditions).

When you drive a Hertz 24/7 vehicle you will be covered under our policy. Your own policy will not be valid.

All users will be asked for their payment method details. You will pay hourly. You will be charged the accumulated hourly rate up to the effective day rate of the vehicle category rented. The rate includes 350 free kilometres per day, regardless of the actual rental length per day. A charge of €0.19 applies for any additional kilometre driven.

 After returning the car, you will receive an invoice via email. We will debit your account for the amount stated. The LH CarPool rental will be debited without additional fees by PayPal or credit card.

Payment by debit card is not possible.

Unfortunatly, EC-Cash Payments are no longer possible. 

To pay your rental through PayPal you may add max. one PayPal account to your user profile. Please go to „My Account“ and select „Payment Methods“ in order to add a method of payment. When selecting PayPal you will automatically be transferred to the PayPal website. What is PayPal?  

We accept all major credit cards. Payments via PayPal are also possible.

According to the Business Travel Guidelines of Lufthansa, the user will have to pay in advance and settle the rental costs with the travel expense report (BTM). Upon the rental, you need to take care that the correct address of the employer is used as billing address of the reservation. When you return the vehicle, you will receive the invoice addressed to your employer. Please attach this to your travel expense report.

You will be charged the accumulated hourly rate up to the effective day rate of the vehicle category rented. The rate includes 350 free kilometres per day, regardless of the actual rental length per day. A charge of €0.19 applies for any additional kilometre driven.

You are responsible in the same way as for driving a private car. For this reason, fines for speeding, illegal parking and other traffic violations must be paid by you. Fines that are not paid by you, will initially be paid by us and invoiced to you. Please note that an additional service fee applies (see point 17 of the special conditions of the general terms and conditions). 

You are responsible in the same way as for driving a private car. Traffic fines must be paid by you. Fines that are not paid by you, will initially be paid by us and invoiced to you. Please note that an additional service fee applies. 

Hopefully none. All we ask is that you take good care of the vehicle and return it on time at the right place and with a full tank. For further information about additional fees please check our terms and conditions.

Absolutely not. In the unlikely event of a breakdown, just contact the Customer Service Centre +49 (0) 69 380 988 99. We will not charge you for the required time.

You are responsible in the same way as for driving a private car. For this reason towing costs and the cost of unblocking the wheel clamp must be paid by you. Fines that are not paid by you, will initially be paid by us and invoiced to you. Please note that an additional service fee applies (see point 17 of the special conditions of the general terms and conditions).