Hertz 24/7 offers hourly van rental to registered users at almost every IKEA store in Germany. Book your van whenever you need it – from 2 hours up and benefit from the favourable conditions.

Joining is easy and only takes a few minutes. Register online and once we approve your membership, we will confirm the activation of your user account via email. Find a vehicle online, reserve it and start your trip. 

If you have any questions, speak to a member of the team at the dedicated Customer Service Centre at +49 (0) 69 153 20 26 26. Alternatively, email us at ikeaGE@hertz.com or use the 'Contact us' form on the website. If you would rather write to us, our address is: Hertz 24/7, Hertz Autovermietung GmbH, Gottlieb-Dunkel-Str. 43-44, 12099 Berlin.

Hertz 24/7 gives you the freedom to use a vehicle only when you need one - from two hours up to a whole week. You only pay for what you use and what is more, your insurance and congestion charge are provided with each booking.

It is free to register as Hertz 24/7 user. Once you have signed up, the only other cost is the use of a car or van and mileage costs.

You will find our vans at almost every IKEA store in Germany.

Hertz 24/7 offers hourly van rental to registered users at almost every IKEA store in Germany. Further details can be found on our website under "vehicles".  

To rent a car, log in on our 24/7 website, our app with your username and password and select your preferred vehicle and rental length. For a service fee you may also book your vehicle via phone between 08:00am and 11:00 pm at +49 (0) 69 153 20 26 26 . 

Rates include 100 km per rental. A charge of 0.19 €/km applies per additional kilometre driven

All users will be asked for their payment method details (PayPal account or credit card). At the end of each rental we will send you an invoice. We will debit your account for the amount stated.

Hertz 24/7 offers hourly van rental to registered users at almost every IKEA store in Germany. Book your van whenever you need it – from 2 hours up and benefit from the favourable conditions.

Joining is easy and only takes a few minutes. Register online and once we approve your membership, we will confirm the activation of your user account via email. Find a vehicle online, reserve it and start your trip. 

If you have any questions, speak to a member of the team at the dedicated Customer Service Centre at +49 (0) 69 153 20 26 26. Alternatively, email us at ikeaGE@hertz.com or use the 'Contact us' form on the website. If you would rather write to us, our address is: Hertz 24/7, Hertz Autovermietung GmbH, Gottlieb-Dunkel-Str. 43-44, 12099 Berlin.

Hertz 24/7 gives you the freedom to use a vehicle only when you need one - from two hours up to a whole week. You only pay for what you use and what is more, your insurance and congestion charge are provided with each booking.

You must at least be 19 years old and in possession of a valid driver's license for at least one year. You will also need a valid payment method (PayPal account or credit card) and be able to provide proof of your address. Please note, that we need copies of your driver's licensecence (front and back) and Passport to verify your data. Please also provide us your mobile number and email address so that we can send your entry code and reservation details to you.

As soon as we receive the copies of your driver's license and passport, we will proof your registration request. Once we have approved your registration, we will send you a confirmation by mail. 

There is no limit to the duration of your registration. However you can cancel your account anytime.

Yes. We also follow all appropriate Data Protection legislation with regards to personal and financial data.

Just contact the Customer Service Centre by mail IkeaGE@hertz.com or call +49 (0) 69 153 20 26 26. Alternatively, log-in to the website or app and update your details by yourself in 'My Account'.

Just contact the Customer Service Centre +49 (0) 69 153 20 26 26 and they will update your details on our system. You will also need to let us know if you gain or lose any penalty points on your license.

Just contact the Customer Service Centre and we will take you off our mailing list. Alternatively, you can also update your account preferences using 'My Account' on the website. However, we will continue to send your invoices to you.

Absolutely. Hertz 24/7 provides you an effective way to manage your company’s vehicle needs. You can find more information on our website under 'Hertz 24/7 Business'. To get in touch with the Hertz 24/7 Business team, just use our 'Contact us' form on our website. One of our Business Development Managers will arrange a chat to discuss how we can help your business save money, hassle and time.

You will find our vans at almost every IKEA store in Germany.

To rent a car, log in on our 24/7 website, our app with your username and password and select your preferred vehicle and rental length. For a service fee you may also book your vehicle via phone between 08:00am and 11:00 pm at +49 (0) 69 153 20 26 26. 

We will confirm your reservation via Email and SMS on your mobile phone. Make sure to check the details, as they will include the entry code to the vehicle, the car's location and any other important information.

Not at all. You can change your booking up to two hours before it is due to start, with no additional charge. If you are within the two hours, we will charge you for the reserved period, up to a maximum of one day's fee.

You can reserve a vehicle up to six months in advance.

We need to make sure our vehicles are freely available for as many of our members as possible. Therefore, we limit advance bookings to a maximum of four per member at any time.

If a vehicle is not available at your preferred location, please select an alternative time or date, or visit the locations map to check the availability of other vehicles nearby.

You can cancel your reservation for free up to two hours before the starting point of your booking. In case of later cancellations we will charge the full price of your reservation, up to a maximum of one day though.

You can extend your reservation via the on-board screen, online, via app or through our Customer Service Centre at +49 (0) 69 153 20 26 26. An extension of the reservation depends on the availability.

Unfortunately, we are not able to supply child seats in our vehicles. However, you are welcome to use your own.

Of course. You can currently use Hertz 24/7 in the UK, France, Germany, Spain, Australia and in cities across the US. We will be launching in more cities in the near future, so watch this space.

You can call the Customer Service Centre directly at  +49 (0) 69 153 20 26 26, or by simply pressing and holding the button in the middle of the on-board screen for six seconds. We will call you back using the in-car communication.

Hertz 24/7 offers hourly van rental to registered users at almost every IKEA store in Germany. Further details can be found on our website under "vehicles".  

Our fleet is looked after by a team of dedicated professionals who follow the same high standards we apply to all Hertz cars. Besides normal maintenance, we also carry out a weekly 19-point quality check.

The Pin Pad offers you a keyless access to our vehicles day and night. 15 minutes before the start of the rental, you will receive a 6-digit entry code via SMS and email. Enter this code on the Pin Pad to open and close the vehicle. The Pin Pad is located behind the windscreen near the driver's door. If the Pin Pad lights up in 'green', the entry code has been accepted. If you have entered the entry code incorrectly, the Pin Pad lights up in 'red'. In this case, please enter your code again. Here you can find a short tutorial. 

The entry code allows you to open and close your reserved vehicles. It serves you as a universal car key and will be regenerated for each reservation. You will receive the entry code via SMS and Email 15 minutes before our reservation starts.  

We do not allow any pets in our vehicles, except for guide dogs.

All our cars are non-smoking vehicles. Therefore we ask you to not smoke in any Hertz 24/7 vehicle.

No. Please return the vehicle in the same condition you found it.

If you find anything in the vehicle that is not your own, just speak to our Customer Service Centre team at +49 (0) 69 153 20 26 26 and they will sort everything out for you.

Yes. All registered users are allowed to drive the booked vehicle. But the vehicle can only be opened with the entry code of the person who originally made the reservation. 

You will need your mobile phone since we will send you your entry code for the vehicle via SMS and your driver's license.

If you do not have access to your SMS or emails shortly before your reservation starts, please contact our customer service centre at +49 (0) 69 153 20 26 26. We will find a solution to your problem.

Check our locations map to find the exact spot where your vehicle will be parked. We will also confirm the location in an email and a text message.

It is really simple. Just put in your entry code on the Pin Pad which is located behind the windscreen near the driver's door and the doors will unlock automatically.

If the ignition stays off for a few minutes, the immobilizer will activate itself and you will not be able to start the car. In this case, please close and open the car again with your entry code to deactivate the immobilizer.

If the vehicle does not start after deactivating the immobilizer, please contact our Customer Service Centre +49 (0) 69 153 20 26 26. We will either fix it over the phone or find another vehicle for you.

Do not worry. Contact the Customer Service Centre +49 (0) 69 153 20 26 26, we will be able to help you.

Please contact the Customer Service Centre at +49 (0) 69 153 20 26 26 immediately and before you start your trip.

Please contact our Customer Service Centre at +49 (0) 69 153 20 26 26 and they will inform you about the next steps.

Not at all. You can pick up your vehicle whenever you want for the duration of your booking. However, you will still be charged for the original booking period you specified.

Just give the Customer Service Centre a call at +49 (0) 69 153 20 26 26 and they will find you an alternative vehicle.

We hope that all our renters will leave the vehicles they use clean and tidy. If your vehicle is not clean, please let us know. 

No, we have got the congestion charge covered for you.

Once you have unlocked the vehicle using your entry code, you will find the keys located under the steering wheel.

Please make sure that you remove the ignition key after each journey. 

We ask all our renters to return their vehicles punctually, so hopefully this will not happen. If you do find your vehicle is not waiting for you when you arrive, please speak to one of the Customer Service Centre team at  +49 (0) 69 153 20 26 26 who will find an alternative vehicle.

The same way you opened it. Simply put in the entry code on the Pin Pad located behind the windscreen near the driver's door or by pressing the number '0' for five seconds. 

Yes. All registered users are allowed to drive the booked vehicle.

If you find anything in the vehicle that is not your own or you forgot any of your  belongings in the car, just get in touch with the Customer Service Centre +49 (0) 69 153 20 26 26 and they will sort everything out for you.

In this case please contact the customer service centre at +49 (0) 69 153 20 26 26 or just press the button in the middle of the on-board screen for six seconds. Our colleagues will contact the roadside assistance and will organise everything for you. 24-hour breakdown service is included as one of your many member benefits.

Please call the police an contact the customer service centre at +49 (0) 69 153 20 26 26 or just press the button in the middle of the on-board screen for six seconds. Our colleagues will contact the roadside assistance and will organise everything for you. 24-hour breakdown service is included as one of your many member benefits.

Pleas contact our Customer Service Centre by calling +49 (0) 69 153 20 26 26 or just push and hold the button in the middle of the on-board screen for six seconds. We will call you back.

When returning the car, please make sure that the following points are fulfilled, before ending the reservation with the on-board screen and locking the car from outside with your 6-digit code:

• all windows and doors are closed
• lights are switched off
• the ingnition key is removed
• car is refuelled

Should the battery discharge due to running lights or leaving the key in the ignition after you ended the reservation, we will charge an additional fee.

Please bring the vehicle back to the same parking bay you collected it from.

Contact the Customer Service Centre at +49 (0) 69 153 20 26 26 and they will find a suitable alternative location for you to park the vehicle.

It is important to return the vehicle on time. If you think you are going to be late, you can extend the reservation until one hour before your reservation ends. You can do that via the on-board screen, online, via app or through our Customer Service Centre, as long as there is no reservation following your booking. In case of delayed return without previous notice we calculate the actual rental period and an additional fee of 30 €. If you informed us in advance, we will reduce the final fee from €30 to €15. Please note, that returning the car on time is in the interest of the following users and therefore has to be ensured.

Of course you can. You can bring the vehicle back at any time during your reservation period but we will still charge you for the booking period, to a maximum of 8 hours.

It is free to register as Hertz 24/7 user. Once you have signed up, the only other cost is the use of a car or van and mileage costs.

All users will be asked for their payment method details (PayPal account or credit card). At the end of each rental we will send you an invoice. We will debit your account for the amount stated.

We accept all major credit cards.

Fuel is not included in the rental charges. Please make sure you return your van with a full fuel tank.

Rates include 100 km per rental. A charge of 0.19 €/km applies per additional kilometre driven.

Hopefully none. You will be surprised how many costs you save compared to owning your own vehicle. We only ask you to treat the vehicle with care and to return it on time at the right location with a full tank.

We ask you to not smoke in the vehicle, to not carry pets with you and take things from the vehicle. If you have an accident or the vehicle is damaged, just speak to the Customer Service Centre at +49 (0) 69 153 20 26 26 and we will take good care of you.

 If you lose the vehicle keys or do not have the entry code with you, we can help. Finally, if you are caught speeding or you get a parking ticket then the penalties are your responsibility.

Absolutely not. In the unlikely event of a breakdown, just contact the Customer Service Centre at +49 (0) 69 153 20 26 26. A 24-hour roadside assistance is included.

You are responsible in the same way as for driving a private car. For this reason, fines for speeding, illegal parking and other traffic violations must be paid by you. Fines that are not paid by you, will initially be paid by us and invoiced to you.

You are responsible in the same way as for driving a private car. For this reason, fines for speeding, illegal parking and other traffic violations must be paid by you. Fines that are not paid by you, will initially be paid by us and invoiced to you. Please note that an additional service fee applies. 

There are no hidden charges when you use a Hertz 24/7 vehicle. The only extra costs to be aware of are the additional mileage charges.

We will pay the fine initially, but you will be responsible for the cost along with an administration fee.

Different payment methods have different protection schemes, Therefore, it is best to check with your provider to see if they will cover your Hertz 24/7 booking.

Yes, insurance is one of the many benefits you will find included in the membership.

You will be covered for any damage done to the vehicle, up to the excess amount. You will still be responsible for any costs up to the excess amount of the additional protection, which we will add to your bill if anything does happen.

Provided you follow the terms and conditions of the rental, you will be protected by third party motor insurance as required by law. This means you are covered for damage to other vehicles, other properties and injured parties if you do have an accident.

If you do not follow the terms and conditions of rental, or the loss, damage or theft is caused intentionally or by gross negligence, you will lose the benefit of any insurance and the additional protection we provide.

If the vehicle is damaged, there is a loss, or if the vehicle is stolen, you will only pay for the costs up to the amount of the excess of €850. If the repair cost is less than the applicable excess, you will only need to pay that amount, plus an administration fee.

When you drive a Hertz 24/7 vehicle you will be covered under our policy. Your own policy will not be valid.